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At CarpetTiles1 (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

By using our website (www.carpettiles1.com.au), placing an order, or engaging with our services, you agree to the terms of this Privacy Policy.

1. 📥 Information We Collect

We may collect the following types of personal information:

●     Contact details: name, phone number, email address, delivery address

●     Order details: product preferences, payment method, shipping information

●     Account info: username, login details (if you create an account)

●     Technical data: IP address, browser type, referring site, device data

●     Usage data: browsing history, pages viewed, time spent on site

●     Marketing data: opt-in preferences, survey responses, reviews

We only collect personal information that is reasonably necessary for our business functions.

2. 💡 How We Collect Your Information

We collect your personal information directly from you when you:

●     Place an order via our website or over the phone

●     Submit an enquiry or contact form

●     Subscribe to our newsletter or marketing communications

●     Request a free sample or installation quote

●     Leave a product review or testimonial

●     Engage with our site (via cookies or tracking pixels)

3. 🛠️ How We Use Your Information

We use your personal information to:

●     Process and deliver your orders

●     Provide installation services

●     Communicate with you regarding your purchase or enquiry

●     Send marketing materials (only if you've opted in)

●     Improve our website, services, and customer experience

●     Comply with legal and regulatory obligations

We may also use aggregated, anonymised data to analyse trends and performance, but this will not personally identify you.

4. 📤 Disclosure of Your Information

We may share your personal information with:

●     Delivery partners and logistics providers

●     Payment processors (e.g. Stripe, PayPal)

●     IT service providers (e.g. web hosting, CRM tools)

●     Marketing platforms (e.g. Mailchimp, Meta, Google)

●     Government agencies, if required by law

All third parties are obligated to handle your data in accordance with Australian privacy standards.

5. 🌏 Cross-Border Data Transfers

While we store data primarily in Australia, some of our service providers may process information overseas (e.g. email, hosting, analytics platforms). We take reasonable steps to ensure such providers comply with privacy standards similar to Australian law.

6. 🧱 Data Security

We implement appropriate security measures to protect your personal information, including:

●     Encrypted transactions (SSL)

●     Firewalled servers

●     Restricted staff access

●     Regular system updates

However, no data transmission or storage system is completely secure. We cannot guarantee absolute security of your information.

7. 🍪 Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, including:

●     Remembering preferences

●     Analysing website traffic

●     Serving targeted ads

You can modify your browser settings to block cookies, but this may affect site functionality.

8. 📬 Marketing Communications

If you subscribe, we may send you occasional updates, offers, or news. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. ✍️ Access & Correction

You have the right to:

●     Request a copy of the personal information we hold about you

●     Ask us to correct inaccurate or outdated information

To do so, please contact us at sales@carpettiles1.com.au. We will respond within a reasonable timeframe, typically within 14 days.

10. ⚖️ Complaints

If you believe your privacy has been breached, please contact us immediately:

📧 Email: sales@carpettiles1.com.au
 📞 Phone: 02 9519 8785
 📍 Address: 3-9 Cook Road, Marrickville NSW 2204

If you're unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. 📝 Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. We encourage you to review this page from time to time.